Frequently Asked Questions

How does the order ship?

All controllers ship in a custom box with a weatherproof pouch around the entire package to ensure safe delivery. Shells are shipped in bubble tearproof packaging. All orders are shipped out after the stated completion time of customization. Depending on location will determine the shipping speed. ​ All orders ship Priority (3-5 business days) after customization is complete. We will provide an email update with your tracking number once the order is shipped. ​ We are not responsible for any delays we can't control such as: Weather, loss of package, or anything dealing with USPS.



How long does it take to make a custom controller?

Once the design our team sends to your email and it is approved, the controller can take up to 3 weeks to create. You can always check your order status by logging into your account or sending us an email at sales@tearsofglitter.com Shells take up to 2 weeks for completion.



What are the controllers customized with?

Our controllers are digitally drawn/designed by hand, which is then transferred to our high end film paper. We custom print the design onto your controller for a sleek and clean finish. No paint is used- no chipping or scratching of the controller. A European clear gloss is used to top all controllers after final check.



What if I want to change the design during the order?

Once the concept is approved with our designer changes can not be made. Please be sure you spell all words or phrases correctly that wish to be in the design.



What if I want a different controller than what is offered?

Send us a message on our contact page with details on what you are looking for and we would be glad to make a custom offer!



What if I want to submit my own image to use on a controller?

You are welcome to send us ANY image you have the right to use! Once you place the order for which controller you want the image on- specify that you have your own image in the design text- we will contact you within 24 hours with an email that you can reply to with your image. PLEASE note that if the photo is poor quality we wont be able to properly print or use that photo.