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FREQUENTLY ASKED QUESTIONS

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How does my order ship?


Figures- All figures are wrapped in protective paper and secured in a protective bag. Then placed inside a double thicked walled branded shipping box with futher securing bubble wrap and packing paper to ensure safe travels. Minis- All minis are wrapped in protective paper and placed in a small protective bag. Then placed inside a double thicked walled branded shipping box with futher securing bubble wrap and packing paper to ensure safe travels. Game Shells- All game shells are wrapped in secure plastic wrap and placed inside a bubble mailer to ensure safe travels and no chipping or melting of paints after they have sealed.




How long does it take to ship a Pre-made figure?


Pre-made figures are MTO (made to order). This means the figures are pre-printed and in stock but require time for the artists to paint, seal, pack and ship them. This depends on work load and seasons. If you need a rush order- please contact us about our rush shipping options. Each figure will have an estimated time frame for completion below before ordering.




How long does it take to ship an order of minis?


Pre-made and custom minis are MTO (made to order). This means the minis are in stock but require time for the artists to paint, seal, pack and ship them. This depends on work load and seasons. If you need a rush order- please contact us about our rush shipping options. Each order varies on the qty purchased.




How long does it take to ship a Game shell?


All game shells listed are Pre-made and in stock. Once the shell is purchased we create the label next day and ship according to the time choosen at check out. All custom shells need to be ordered in our custom page- time varies on design and high volume seasons.